Software Terms and Conditions
These Terms and Conditions govern software services delivered by 9T9 IT, including software customization, implementation, migration, integration, user enablement, and support services as agreed in a ...
1. Scope of Services
These Terms and Conditions govern software services delivered by 9T9 IT, including software customization, implementation, migration, integration, user enablement, and support services as agreed in a proposal, quotation, or statement of work.
2. Software and Third-Party Components
Software and its components may include open-source and third-party software governed by their own licenses. 9T9 IT does not transfer ownership of third-party intellectual property. Customer receives usage rights in accordance with applicable licenses and approved project scope.
3. Annual Maintenance Contract (AMC)
Where AMC is subscribed, 9T9 IT will provide maintenance and support for the subscribed term. AMC generally includes:
4. Business Working Hours
If the customer has purchased cloud server subscription through 9T9 IT:
5. Cloud Server Hosting by 9T9 IT
If the customer has purchased cloud server subscription through 9T9 IT:
6. On-Premises Server Hosted by Customer
If the customer provides and hosts the server infrastructure on its own premises or third-party infrastructure:
7. Subdomain URL Provided by 9T9 IT
If the customer does not provide its own domain, 9T9 IT may provide a subdomain URL for access to the software environment.
8. Offline Point of Sales (POS)
These terms apply to installation and operation of 9T9 IT's Flutter-based Offline POS application on customer machines that synchronize with the cloud server.
9. Customer Responsibilities
Commercial terms (fees, milestones, billing cycles, taxes, and due dates) are defined in the accepted quotation, proposal, or contract. Non-payment may result in service suspension, including hosted environment and subdomain access, after due notice.
10. Fees, Billing, and Payment
Commercial terms (fees, milestones, billing cycles, taxes, and due dates) are defined in the accepted quotation, proposal, or contract. Non-payment may result in service suspension, including hosted environment and subdomain access, after due notice.
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